Version 2 · Effective 16 September 2026
Effective date: 17 September 2026
Agreement and account creation
These Terms govern use of the ShopHex marketplace. By selecting Create account, Continue with Apple, or Continue with Google, you take an affirmative action that creates or signs in to a ShopHex account and confirms that you agree to these Terms and acknowledge the Privacy Policy. The Terms and Privacy Policy are linked immediately beside those actions on both the sign-in and account-creation screens. A separate terms checkbox is not required for Apple or Google because the clearly labelled provider action records the same current consent. Optional marketing consent is separate and is never required to use ShopHex.
You must provide accurate information, keep your access credentials secure, and use ShopHex only where you can lawfully enter the relevant transaction. One member account can both buy and sell. Apple or Google may provide a verified email address, name, provider identifier and profile image to create, reconcile or secure the account.
Marketplace role
ShopHex provides product discovery, listing, communication, order, safety, promotion and seller-management tools. Unless a ShopHex page expressly identifies ShopHex as the seller, ShopHex is not the seller, owner or guarantor of a member-listed item. The listing seller remains responsible for the item, accuracy of the offer and fulfilment.
Seller information and electronic transactions
Consistent with applicable Ugandan electronic-transactions and consumer-protection requirements, sellers must disclose truthful identity and contact information, the item’s main characteristics and condition, the full price and material fees, payment and delivery terms, return or refund terms, and any material restriction before an order is confirmed. Buyers must be able to review, correct or withdraw an order before final submission. ShopHex may retain minimum transaction records where required for reconciliation, disputes, fraud prevention, safety or law.
User-generated content and member safety
Listings, images, videos, messages, reviews and profiles must be lawful, accurate, respectful and rights-cleared. Objectionable, deceptive, exploitative, violent, sexually explicit, discriminatory, infringing or dangerous content is prohibited. Members can report content and block another member. Blocking prevents marketplace contact in both directions, including new messages, offers, orders and reviews, until the blocker reverses it.
Transactions, packages and promotions
Tracked orders, price offers and promotion purchases should use the ShopHex workflows. Paid placement is labelled and does not guarantee a sale. Genuine deduplicated traffic is counted; manipulation is prohibited. Package benefits, promotion duration, delivery boundaries, price and material restrictions are displayed before purchase. The Refund and Cancellation Policy applies to ShopHex-supplied paid services.
Account deletion
Members can permanently delete an account inside ShopHex from Profile and Account. A confirmation step prevents accidental deletion. Deletion ends all sessions, removes sign-in identities and public account data, removes or de-identifies member-controlled content, and cannot be undone. Limited transaction, payment, fraud, dispute, moderation or safety records may be retained only when reasonably necessary or legally required and are separated from the deleted public identity. A web request route remains available when the app cannot be accessed.
Enforcement and appeals
ShopHex may review, restrict, remove or preserve content and accounts to enforce these Terms, protect members and comply with law. Affected members may contact support@shopiex.store with relevant evidence for review.
Consumer rights, liability and disputes
Nothing in these Terms excludes any right or remedy that applicable Ugandan law does not permit us or a seller to exclude. Members remain responsible for their listings and transactions. Contact support@shopiex.store with the order or payment reference before escalating an unresolved dispute to an appropriate authority or court.