Version 2 · Effective 16 September 2026
Effective date: 17 September 2026
Delete directly in the app
Sign in to ShopHex, open Profile and Account, and choose Delete account. Review the consequences, type DELETE MY ACCOUNT, and select Permanently delete my account. This ownership-verified flow completes inside the app, immediately signs the member out and cannot be undone. It is not a temporary deactivation.
What is removed immediately
ShopHex revokes every signed-in session and removes Apple, Google and password sign-in methods, provider identifiers, contact details, profile and storefront details, active listings, member-controlled uploads, notification tokens, saved searches, favourites and preferences. Public user-generated content is removed or irreversibly de-identified where technically and legally appropriate. The former account cannot sign in again; returning requires creating a new account.
Limited lawful retention
ShopHex may retain only the minimum records reasonably necessary for completed orders and payments, financial reconciliation, charge or refund handling, fraud and abuse prevention, disputes, moderation and safety investigations, or legal obligations. Such records are access-restricted and linked only to a de-identified member record, not an active public account. Retention is not used to continue marketing or marketplace profiling.
Request from the web
If the app is unavailable or uninstalled, use the deletion request form on this public page with the account email. ShopHex verifies ownership before completing the deletion. This alternative does not replace the direct in-app option.
Help and rights
Contact support@shopiex.store for deletion status, privacy questions or correction of an accidental web request. The in-app permanent deletion action itself cannot be reversed after confirmation. Rights under applicable Ugandan data-protection and consumer law remain available.